Jewelry that is purchased from our website or in store and that has not been modified in any way, is returnable in exchange for an item of equal or greater value within 30 days. Premade and Estate Jewelry may be refunded within 10 days of purchase. Custom jewelry pieces and special orders are non-returnable and non-refundable.
Solder and Stone stands behind its work and strives for 100% customer satisfaction. This includes any defects in craftsmanship, which we will take care of within one year of purchase. If our jewelry is modified in any way by another jeweler, we release all responsibility for that piece.
To ensure longevity in each item, industry standards suggest having stones checked by a professional jeweler every 6-12 months. Solder and Stone can provide this service free of charge and we recommend getting this done at least 4 times a year.